What is the most important leadership shift required for care coordination success?

Moving from:

• “People should communicate and follow up”

To:

• “The system requires and enforces coordination”

This means:

• Designing workflows intentionally
• Embedding accountability
• Using data to monitor performance

As emphasized in the session Integrated Care Management & Care Coordination Excellence: In-Person Symposium:

“You cannot rely on informal collaboration, it must be operationalized.”