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Integrated Care Management & Care Coordination Excellence

Effective care management and care coordination are essential to keeping individuals engaged in care and out of crisis. Yet many organizations continue to struggle with inconsistent follow-up routines, fragmented data sharing, and limited visibility into care management performance—gaps that contribute to avoidable utilization, poor outcomes, and missed financial opportunities.

This track is designed to help organizations strengthen the operational backbone of integrated care. Grounded in North Carolina’s Tailored Plan requirements, this track focuses on care-planning standards, seamless hand-offs across providers, real-time data exchange, and performance oversight. Participants will learn how to design care coordination models that improve outcomes, reduce avoidable visits, and maintain compliance while supporting high-need populations more effectively.

Integrated Care Management & Care Coordination Excellence

What you will learn

  • Tailored Care Management standards and expectations
  • Whole-person care planning across physical, behavioral, and social needs
  • Outcome-based metrics and performance dashboards
  • Real-time data sharing to support coordinated care
  • Standardized care transitions and follow-up routines
  • Risk stratification, panel management, and compliance oversight

This Learning Track includes

  • 22 Video Modules
  • 27 downloadable resources
  • 4 hours approx. video content
  • 2 Interactive Tools

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